Online customers have minimal idea and awareness as to why and when a user account gets blocked. Any email account can be blocked either by unauthorised usage by owner of the account, or certain illegal intrusion which has been pre-empted or caught by other users from across the globe. A few of the reasons or occasions when a user account can be blocked are mentioned below:-
- A user account can be blocked when the user unsuccessfully tries to log in to the account multiple times with the incorrect credentials. The system takes this as a security breach and locks out the account
- Secondly, there may be certain user accounts which may not have been used for long period of time. These dormant accounts are mostly used by intruders to carry out their unscrupulous and hidden activities. To prevent the possibility of the same, these dormant accounts are at times blocked.
- Thirdly, there are automated systems in place which tracks all user activities which occurs on a run time basis on all active accounts across the globe. In case of any suspicious activities caught by the system, the account can be blocked based on the critical of the issue.
Now in order to recover a blocked account, customers need to get in touch with the Yahoo Customer Support team. The team would first verify the authenticity of the user. This is done using the keys to the hint questions which the user had set while creating the account. In case the user is not able to answer the correct keys to the hint questions, it becomes extremely difficult to retrieve the account. In such cases, the user is sent a form which needs to be filled and sent back to the customer support team. The form would then be scanned by the customer support team and then a decision on account recovery would be taken within a service level agreement of one to two weeks.
However, if the authentication process is completed successfully, the user would be sent a link or a verification code on the registered contact points, using which the user can recover their account. Users, however, are requested to change their password in the first log in itself, as these are system generated and can be easily tracked. All online users can get in touch with the Yahoo.com mail toll free for Customer Support team via the toll free help line network. Apart from that, the team is also accessible over email services, chat as well as through the interactive online forum at their social media page.